Skills & Competencies for Sales Support Manager

Sales Support Manager job profile

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JOB SUMMARY for Sales Support Manager

Manages the daily operations of the sales support function.

JOB RESPONSIBILITIES for Sales Support Manager

Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Identifies and resolves operational issues. Implements promotional events to increase sales volume. May resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs.

Sales Support Manager SALARY RANGE

BASE 50%
$121,615
TOTAL 50%
$133,381
Job Level
M02
Job Code
SM15000348
Education/Degree
Bachelor's Degree
Reports To
Director

Sales Support Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Support Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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14 general skills or competencies (Job family competencies) for Sales Support Manager

1 Job Family Competencies – Customer Complaint Resolution
Proficiency Level -3
Skill definition-Determining and investigating root causes of customer complaints to create prompt resolutions and deliver a high-quality service experience.
Level 1 Behaviors
(General Familiarity)
Identifies the importance of showing empathy in handling customer complaints.
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Level 2 Behaviors
(Light Experience)
Responds to unexpected customer requests and resolves complaints positively.
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Level 3 Behaviors
(Moderate Experience)
Makes alternative solutions within agreed time constraints to assure first contact resolution.
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Level 4 Behaviors
(Extensive Experience)
Recommends innovative solutions to mitigate future complex complaints.
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Level 5 Behaviors
(Mastery)
Establishes best practices in customer complaint resolution to provide highest quality of service.
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2 Job Family Competencies – Prospecting
Proficiency Level -3
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Identifies the tools and techniques of prospecting in the industry.
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Level 2 Behaviors
(Light Experience)
Enters prospective client contact information and prospecting activities into the sales management system.
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Level 3 Behaviors
(Moderate Experience)
Makes targeted outbound calls to develop a connection through personalization for the prospecting process.
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Level 4 Behaviors
(Extensive Experience)
Oversees the revenue growth from new business prospecting to closing high-volume sales deals.
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Level 5 Behaviors
(Mastery)
Establishes new business contacts through a variety of prospecting activities.
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3 Sales Support Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Manager
Proficiency Level - 4
5 Competency for - Sales Support Manager
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Sales Support Manager

1 Core Competencies – Products And Services
Proficiency Level -3
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Discusses the primary markets for the P/S.
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Level 2 Behaviors
(Light Experience)
Summarizes the features, specifications, or functions of any given P/S.
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Level 3 Behaviors
(Moderate Experience)
Explores target customers to sell and deliver products and services.
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Level 4 Behaviors
(Extensive Experience)
Instructs others to explain the key factors that differentiate the products from those of the competitors.
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Level 5 Behaviors
(Mastery)
Initiates an evaluation of the past, evolution, and future plans of the product or service line.
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2 Core Competencies – Meeting Management
Proficiency Level -4
Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Lists the necessary actions before, during, and after a meeting.
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Level 2 Behaviors
(Light Experience)
Plans and organizes regular weekly, monthly, and quarterly internal meetings.
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Level 3 Behaviors
(Moderate Experience)
Selects and implements meeting management systems and devices.
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Level 4 Behaviors
(Extensive Experience)
Leads and guides the meetings to be focused yet creative and productive.
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Level 5 Behaviors
(Mastery)
Leads the follow-up actions on the critical meeting decisions with organizational impact.
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3 Sales Support Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Manager
Proficiency Level - 4
5 Competency for - Sales Support Manager
Proficiency Level - 5

Summary of Sales Support Manager skills and competencies

There are 0 hard skills for Sales Support Manager.
14 general skills for Sales Support Manager, Customer Complaint Resolution, Prospecting, Sales Enablement, etc.
10 soft skills for Sales Support Manager, Products And Services, Meeting Management, Planning and Organizing, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Manager, he or she needs to be skilled in Products And Services, be skilled in Meeting Management, and be skilled in Planning and Organizing.

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